Office Manager and Customer Service
Full Time • Rochester
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Training & development
We Offer
- Paid training on our systems and processes
- PTO and paid holidays
- Stable, full-time, year-round position
- Opportunity to grow into sales or management roles
- Locally owned business backed by a trusted national brand
Job Summary
We are seeking a highly organized, customer-focused Office Manager to run our Rochester location. This is a hands-on, independent role where you will manage day-to-day office operations, coordinate installations, and serve as the primary point of contact for customers and installers. You will be responsible for keeping the office running smoothly, ensuring jobs are ready for install, and delivering a great customer experience from first call to final completion.
Responsibilities
- Manage all incoming calls (service, new leads, scheduling, customer questions)
- Schedule in-home sales appointments and installation dates
- Coordinate daily install schedule and ensure jobs are fully prepared for installers
- Receive and organize product deliveries for upcoming installs
- Maintain accurate customer records and job statuses in CRM
- Communicate with customers on timelines, service needs, and updates
- Resolve customer issues and follow through to completion
- Keep the office organized, efficient, and running smoothly day-to-day
What We’re Looking For
- Strong organizational and multitasking skills
- Excellent customer service and communication
- Ability to work independently and take ownership of the office
- Detail-oriented with strong follow-through
- Comfortable handling a high volume of calls and scheduling
- Experience with CRM systems or office management preferred
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Compensation: $19.00 - $23.00 per hour
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
Apply here.
Staff members are treated like family
Salesmen are provided training and new leads on a daily basis
Installers are provided consistent, year-round work